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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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May 13, 2024

5  out of  5 rating by fwfwfwf fwwf
"I am writing this note for Ms. Ola Williams at the State Farm office to express my deepest gratitude and sincere appreciation for her help, expertise, and thoughtfulness. Her actions have touched my heart and made a lasting impact on my family. Her willingness to give great suggestions and her thoughtful gestures have shown me the true meaning of kindness. Although we have not met yet, she always treats us like family. She is always polite, professional, and courteous. Want to let her know that she is much appreciated. Sincerely, Terri Dade"
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Cearra Steuck

May 5, 2024

5  out of  5 rating by Cearra Steuck
"My husband and I recently bought our first home. There were a lot of confusing terms and we did not know what policy would best suit our needs. Raymond explained why we would need certain ones over the others in a way that was easy to understand. We had never been through this process before so it was helpful to have someone explain. Highly recommend working with him!"
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Matt Greenspan

April 26, 2024

5  out of  5 rating by Matt Greenspan
"I have been very impressed with the customer service here. I just called to inquire about why my rates had increased. Raymond provided a very clear and helpful explanation, and walked me through discounts that helped me improve my coverage and cost. Still the best rates I have found in VA!"
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Dejuan Wilson

March 20, 2024

5  out of  5 rating by Dejuan Wilson
"Always quick service! Thanks Ola for the help every time!"
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Linda Spruell

January 6, 2024

5  out of  5 rating by Linda Spruell
"We were looking for an alternative insurance company, after being with another company for many years. Choosing to call Gai Allen at State Farm turned out to be very fortunate for us. Not only did we get a better rate, the agent we spoke with, Ola Williams exhibited exceptional customer service. She was knowledgeable and personable, as well as professional. We recommend that anyone looking for insurance contact this office."
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Jameka Ingram

December 28, 2023

5  out of  5 rating by Jameka Ingram
"I received an exceptional customer experience when I called for a quote. Ola Williams was patient, professional and pleasant all while presenting my current options, as well as with details for future decisions for any changes I may make. All of my questions were answer, explained clearly and patiently. To this end, Miss Williams should receive more than the 5 stars. I will definitely stay with this agent."
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Tamaka Harris (Tammyluv)

December 4, 2023

5  out of  5 rating by Tamaka Harris (Tammyluv)
"I have been with State Farm for over 20 years for Home Owners Insurance and decided to add Auto. Ola was very helpful and very informative in guiding me to add an auto policy. She answered all my questions and displayed the best customer service. She was very professional and immediately responsive. Thank you Ola for your professionalism and patience."
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james westbrooks

December 4, 2023

5  out of  5 rating by james westbrooks
"Ola Williams is a true gem and her customer service is outstanding. She goes far and beyond the above average state farms employee, if I could give her 10 stars out of 5 trust I would and she mire than deserves it. Thank you Ola, you're my go to from this point on. Gai, take notice of the employees that give your customers great service. If she doesn't have, she deserves my book of business in her portfolio."
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Debra Legister

July 11, 2023

5  out of  5 rating by Debra Legister
"Hello Gai Allen, I really had to take the time to express my feelings about Ola and Raymond today. I have been with State Farm for over 30 years and I know at certain times I'm not that pleasant to deal with, but, on a constant base I have been a big pain for Ola and Raymond lately with my million questions and not understanding why so many changes with State Farm, at NO time did they make me feel like I was abusing or rude to them!!!. Professional, kind, mild mannered, quick responses, returning every single phone call mssg, courtesy! I want to take this time to thank you for hiring these 2 amazing employees that I can feel their smile through the phone while taking care of my every issue and always making me feel good at the end of EVERY CALL. Thank you Ola and Raymond for your professionalism and Patience. You have always gone above and beyond for me."
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July 3, 2023

5  out of  5 rating by Sheila
"I have been with Gai Allen insurance for 5 years. The fact that she and Raymond goes above and beyond for their customers makes me feel appreciated. Whenever I need clarification or breakdowns about policies, Raymond is definitely the one to ask for."
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anthony golden

July 3, 2023

5  out of  5 rating by anthony golden
"Pat Roy here, I forgot to sign out of my son, Anthony Golden's account. I have been a customer for years. I love these guys. They are professional, immediately responsive. I'm 76 years old and a worrier. I'm on the phone with them constantly asking questions. They are courteous and patient to take whatever time is needed to make sure I understand. Gai, I really appreciate you and your staff. I will never change insurance companies."
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Ronaldo Cragwell Jr

June 16, 2023

5  out of  5 rating by Ronaldo Cragwell Jr
"Ola,Ray, and the Gai Allen team are great. They always treat us like family"
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Lisa Bell

May 11, 2023

1  out of  5 rating by Lisa Bell
"If I could give a half star I would. My husband called to inquire about the rates for our vehicle because they kept going up. We are very responsible drivers with no tickets or DUI’s. The receptionist gave a very vague and basic answer which in my opinion had nothing to do with our policy. She was very disrespectful and rude. She also hung up the phone during the conversation. She outright lied to her manager and stated that my husband threatened her and stated that he would hit a woman. He would never say or do that. I was sitting right there during the whole conversation. We asked the manager to check the recording but he stated that they don’t do that. Gai Allen, owner agent, has yet to call back as requested. This was a horrible experience and a horrible agency. I wouldn’t recommend them for any type of insurance."
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Kathlyn Patterson

December 1, 2022

5  out of  5 rating by Kathlyn Patterson
"As a satisfied customer of the Gai Allen Agency for more than 15 years, including the last 5 since moving out of state, I recently had my own "Jake" encounter. It was a critical renewal opportunity for a policy that I have owned for years and because I am presently unemployed and in financial difficulty, and I mean difficult enough that even after having lost a son in 2020, I could not see in the moment how to commit to ANY additional expense, so I ignored the NUMEROUS written notifications that I received, and then Gai called. Again, I lost an unmarried, uninsured adult son in 2020, so beyond the terms of the policy, there was no "real new" information beyond the numbers in our conversation, and I directed her to my son. She called him, and we discussed it briefly but one morning on a drive to run an errand, her phone call played in my head and I immediately reached out. That perfected personal touch was the catalyst for keeping my family from losing greatly. But what's a great quarterback without great players around them? Enter Ola Williams!!!!! Ms. Williams received the message that I left and called me back within minutes. From that moment forward it was white glove treatment documents sent to me in minutes, she confirmed my receipt and return of all necessary documents and even ensured that I was comfortable with the docusign process. Customer service is becoming more and more a lost art with emphasis ever increasing on technology, but at the end of the day, we all need and want a human touch and a voice of compassion speaking to us about something as delicate and inevitable as our existence and the well being of our loves. I know it's the other folks slogan, but I'm in good hands over here!!"
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Nolvia hernandez

August 22, 2022

5  out of  5 rating by Nolvia hernandez
"Excelente atención al cliente,muestran interés en ayudar en todo lo que uno necesita,yo necesitaba ayuda en español y fue excelente,recomiendo esta agencia y a su personal,son muy eficientes en todo"
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dawn tracey

February 8, 2022

5  out of  5 rating by dawn tracey
"Amber is very professional and has great customer service every time"
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Trina Collins

November 17, 2021

5  out of  5 rating by Trina Collins
"I have been a member of StateFarm for over 10+ years. Gai and her staff exudes professionalism and excellent customer service. They are knowledgeable of the terms and policy, so whenever I call to discuss my Life or Homeowners insurance they go above and beyond to assist and provide insight. Thanks"
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Bessie Ayala

October 26, 2021

5  out of  5 rating by Bessie Ayala
"Great customer service! Gai is great to work with and has your best interest in mind. Definitely recommend for your insurance needs."
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David Moore

July 29, 2021

5  out of  5 rating by David Moore
"This review is about Ms. Ola Williams, In my many years of customer service experiences, I have never received such a high level of customer service with any one in any other company as I have received with Ms. Ola Williams of Gai Allen State Farm Agency, she is simply the best, she makes me feel like she is family, very pleasant, professional and friendly, I always ask for her when I have a need for help or questions, I feel she is a major part of success for Gai Allen, meaning there are other State Farm Agencies, but only one with Ms. Ola Williams."
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May 6, 2021

5  out of  5 rating by LKO SPC
"Nothing like outstanding customer service. The office manager there is absolutely fantastic. Rates are extremely competitive for Maryland. Check them out!"
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April 30, 2021

5  out of  5 rating by 2Much
"I'm a huge supporter of great customer service and business professionalism, which seems to be a dying characteristic in business today. However, dealing with this branch office of State Farm and the incredible Ms. Ola going on 6 years now is a breath of fresh air. I've been dealing with Ms. Ola majority of the time I'm calling to handle my insurance matters and I couldn't be more pleased. She's fully knowledgable in all areas of my insurance matters which covers everything I own (home, autos, and soon to be life insurance) and is constanlty updating me on new policy opportunities and ways to help me maintain coverage for all my important assets. She actually convinced me to trasition to State Farm from another well-known commerical insurance company that not only was over charging me on my policies but I found out later that some of my assests weren't fully covered. I've been highly recommending this office to family and friends I encounter with insurance needs, due to my dealings with Ms. Ola and the professionalism she brings along with opportunities she alerts me on available from State Farm, and will continue to do so. If you ever have the need for any kind insurance, or a change in companies, do yourself a favor and give this office a call."
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Toi B

April 26, 2021

5  out of  5 rating by Toi B
"Ola is amazing! She was so quick to get a quote for me and also so helpful in getting me the best price. StateFarm was recommended to me and I am very happy that I decided to go with them for my Renters and Car Insurance combined."
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LaTina McManus - Sheffield

April 16, 2021

5  out of  5 rating by LaTina McManus - Sheffield
"I worked with Ola to obtain life insurance for my husband. Ola was extremely friendly, which made us comfortable. She was very knowledgeable and went above and beyond to aid us in getting affordable life insurance. if you need any type of insurance, please reach out to Ola!!!"
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Gregory Brown

April 7, 2021

5  out of  5 rating by Gregory Brown
"Very polite , fast service and very Knowledgeable Thanks"
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Shaska Eason

April 2, 2021

5  out of  5 rating by Shaska Eason
"I just want to say Ola customer service was so amazing.... she made me feel so comfortable and it felt like I knew her for my whole life ... She needs a raise ... Thanks again gurllll"