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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lisa Bell

May 11, 2023

1  out of  5 rating by Lisa Bell
"If I could give a half star I would. My husband called to inquire about the rates for our vehicle because they kept going up. We are very responsible drivers with no tickets or DUI’s. The receptionist gave a very vague and basic answer which in my opinion had nothing to do with our policy. She was very disrespectful and rude. She also hung up the phone during the conversation. She outright lied to her manager and stated that my husband threatened her and stated that he would hit a woman. He would never say or do that. I was sitting right there during the whole conversation. We asked the manager to check the recording but he stated that they don’t do that. Gai Allen, owner agent, has yet to call back as requested. This was a horrible experience and a horrible agency. I wouldn’t recommend them for any type of insurance."

Kathlyn Patterson

December 1, 2022

5  out of  5 rating by Kathlyn Patterson
"As a satisfied customer of the Gai Allen Agency for more than 15 years, including the last 5 since moving out of state, I recently had my own "Jake" encounter. It was a critical renewal opportunity for a policy that I have owned for years and because I am presently unemployed and in financial difficulty, and I mean difficult enough that even after having lost a son in 2020, I could not see in the moment how to commit to ANY additional expense, so I ignored the NUMEROUS written notifications that I received, and then Gai called. Again, I lost an unmarried, uninsured adult son in 2020, so beyond the terms of the policy, there was no "real new" information beyond the numbers in our conversation, and I directed her to my son. She called him, and we discussed it briefly but one morning on a drive to run an errand, her phone call played in my head and I immediately reached out. That perfected personal touch was the catalyst for keeping my family from losing greatly. But what's a great quarterback without great players around them? Enter Ola Williams!!!!! Ms. Williams received the message that I left and called me back within minutes. From that moment forward it was white glove treatment documents sent to me in minutes, she confirmed my receipt and return of all necessary documents and even ensured that I was comfortable with the docusign process. Customer service is becoming more and more a lost art with emphasis ever increasing on technology, but at the end of the day, we all need and want a human touch and a voice of compassion speaking to us about something as delicate and inevitable as our existence and the well being of our loves. I know it's the other folks slogan, but I'm in good hands over here!!"

Nolvia hernandez

August 22, 2022

5  out of  5 rating by Nolvia hernandez
"(Translated by Google) Excellent customer service, they show interest in helping with everything one needs, I needed help in Spanish and it was excellent, I recommend this agency and its staff, they are very efficient in everything (Original) Excelente atención al cliente,muestran interés en ayudar en todo lo que uno necesita,yo necesitaba ayuda en español y fue excelente,recomiendo esta agencia y a su personal,son muy eficientes en todo"

dawn tracey

February 8, 2022

5  out of  5 rating by dawn tracey
"Amber is very professional and has great customer service every time"

Trina Collins

November 17, 2021

5  out of  5 rating by Trina Collins
"I have been a member of StateFarm for over 10+ years. Gai and her staff exudes professionalism and excellent customer service. They are knowledgeable of the terms and policy, so whenever I call to discuss my Life or Homeowners insurance they go above and beyond to assist and provide insight. Thanks"

Bessie Ayala

October 26, 2021

5  out of  5 rating by Bessie Ayala
"Great customer service! Gai is great to work with and has your best interest in mind. Definitely recommend for your insurance needs."

David Moore

July 29, 2021

5  out of  5 rating by David Moore
"This review is about Ms. Ola Williams, In my many years of customer service experiences, I have never received such a high level of customer service with any one in any other company as I have received with Ms. Ola Williams of Gai Allen State Farm Agency, she is simply the best, she makes me feel like she is family, very pleasant, professional and friendly, I always ask for her when I have a need for help or questions, I feel she is a major part of success for Gai Allen, meaning there are other State Farm Agencies, but only one with Ms. Ola Williams."


May 6, 2021

5  out of  5 rating by LKO SPC
"Nothing like outstanding customer service. The office manager there is absolutely fantastic. Rates are extremely competitive for Maryland. Check them out!"


April 30, 2021

5  out of  5 rating by 2Much
"I'm a huge supporter of great customer service and business professionalism, which seems to be a dying characteristic in business today. However, dealing with this branch office of State Farm and the incredible Ms. Ola going on 6 years now is a breath of fresh air. I've been dealing with Ms. Ola majority of the time I'm calling to handle my insurance matters and I couldn't be more pleased. She's fully knowledgable in all areas of my insurance matters which covers everything I own (home, autos, and soon to be life insurance) and is constanlty updating me on new policy opportunities and ways to help me maintain coverage for all my important assets. She actually convinced me to trasition to State Farm from another well-known commerical insurance company that not only was over charging me on my policies but I found out later that some of my assests weren't fully covered. I've been highly recommending this office to family and friends I encounter with insurance needs, due to my dealings with Ms. Ola and the professionalism she brings along with opportunities she alerts me on available from State Farm, and will continue to do so. If you ever have the need for any kind insurance, or a change in companies, do yourself a favor and give this office a call."

Toi B

April 26, 2021

5  out of  5 rating by Toi B
"Ola is amazing! She was so quick to get a quote for me and also so helpful in getting me the best price. StateFarm was recommended to me and I am very happy that I decided to go with them for my Renters and Car Insurance combined."

LaTina McManus - Sheffield

April 16, 2021

5  out of  5 rating by LaTina McManus - Sheffield
"I worked with Ola to obtain life insurance for my husband. Ola was extremely friendly, which made us comfortable. She was very knowledgeable and went above and beyond to aid us in getting affordable life insurance. if you need any type of insurance, please reach out to Ola!!!"

Gregory Brown

April 7, 2021

5  out of  5 rating by Gregory Brown
"Very polite , fast service and very Knowledgeable Thanks"

Shaska Eason

April 2, 2021

5  out of  5 rating by Shaska Eason
"I just want to say Ola customer service was so amazing.... she made me feel so comfortable and it felt like I knew her for my whole life ... She needs a raise ... Thanks again gurllll"

Darcel Collins

March 27, 2021

5  out of  5 rating by Darcel Collins
"Great customer service! Always pleasant."

Sheena Craig

March 25, 2021

5  out of  5 rating by Sheena Craig
"I always have such an amazing experience when I reach out to Ola. She’s extremely helpful and gives me the best advice when it comes to my policy. Another plus is her customer service. She gets back to me so fast and makes sure that no question is left unanswered. If you’re looking for car insurance checkout StateFarm and ask for Ola. She’s so AWESOME!"

April Kennedy

February 5, 2021

5  out of  5 rating by April Kennedy
"Ola Williams went above and beyond to help me today! Thank you so very much!"

Glenda Spencer

January 18, 2021

5  out of  5 rating by Glenda Spencer
"Ola is very informative about the insurance process. She saved me money, and got better insurance coverage!! Thanks Ola!! She is very responsive, explained everything in detail to make sure I fully understood everything. I can’t thank her enough for her outstanding customer service!!!!"

Vicky Huntington

November 5, 2020

5  out of  5 rating by Vicky Huntington
"Very nice person she helped me alot glad I went with talking with a live person instead of the robot, Thank You"

Arcenio Quintanilla

October 14, 2020

5  out of  5 rating by Arcenio Quintanilla
"(Translated by Google) I like it because they have translators quickly... and the attention is very good and reliable. thank you very much STATE FARM (Original) Me gusta porque tienen traductores rápidamente..y la atencion es muy buena y confiable. muchas gracias STATE FARM"

Anthony F

September 12, 2020

5  out of  5 rating by Anthony F
"Great service, very informative. Thank you Raymond!"

Isaac Chandler

November 18, 2019

5  out of  5 rating by Isaac Chandler

S. H. C. Jr.

July 27, 2019

5  out of  5 rating by S. H. C. Jr.
"Best insurance I ever had"